Our use of the term "Ground"
Understanding Our Approach
One of the questions we're asked most frequently is:
Customer Support
We're Here to Help
At Black Ravioli, we believe great audio accessories deserve great support. Whether you're choosing your first product or fine-tuning an existing setup, we're on hand to help you get the most from your purchase.
Pre-Purchase Advice
Not sure which product is right for your system? We're happy to talk through your setup and make a recommendation. Get in touch before you buy — there's no obligation.
After-Sales Support
Once your order arrives, we don't disappear. If you have questions about setup, installation, or getting the best performance from your product, just reach out and we'll help. We will contact you 14-20 days after purchase.
60-Day Audition Period
We offer a 60-day audition period on all orders. If a product isn't right for your system or your ears, you can return it within 60 days for a full refund. No awkward questions. Read our full returns policy.
Response Times
We aim to respond to all enquiries within 1 business day. We're a small, dedicated team — so when you contact us, you'll always speak to someone who knows the products.
Contact Us
Email us at shop@blackravioli.com and we'll get back to you as soon as possible.
