Frequently Asked Questions

1. What does Black Ravioli actually do?

Black Ravioli products are engineered to reduce mechanical and electrical noise within audio equipment. By managing micro-vibrations and grounding interference, they help your system perform at its full potential, revealing improved clarity, detail, timing, and musicality.

2. How do I use Black Ravioli products in my system?

• Grounding Feet must be placed with the Pins in direct contact with the equipment chassis, not under existing equipment feet. Being careful to avoid any screw heads or casework moulding which prevents stable contact.

• BR 1200 Grounding Feet: Use the washer provided

• Record Ground: Place it over the spindle and onto the record.

• BR Contact Ground: Place on top of equipment

• Free Zoom support is available after purchase.

3. Will Black Ravioli products work with my system?

Yes. Compatible with digital and analogue audio systems.

4. What if I don’t hear a difference?

You are protected by our 60-day money-back guarantee, and we pay return shipping.

5. Do you offer a warranty?

Yes, a lifetime warranty against manufacturing defects (excludes physical damage).

6. Do you offer support after purchase?

Yes — free Zoom support for setup and optimisation.

7. How long will delivery take?

We ship worldwide using DHL Express:
• UK: 1–2 days
• Europe: 2–4 days
• USA & Canada: 2–5 days
• Asia & Japan: 3–6 days

8. Do I have to pay import duties or taxes?

Yes. DHL will attempt to collect any applicable duty and tax before delivery.

9. Do you ship worldwide?

Yes — DHL Express worldwide.

10. What payment methods do you accept?

Stripe Payments: cards, Apple Pay, Google Pay, PayPal and regional methods.

11. Can I return a used product?

Yes, under our 60-day guarantee, as long as it’s not physically damaged.

12. How do I start a return?

Contact us with your order number. We send a prepaid DHL return label.

13. What makes Black Ravioli different?

We use proprietary materials and construction that control resonance and grounding behaviour with exceptional precision.

14. Are your products directional?

Yes. If orientation matters, instructions will say so.

15. Are your products handmade?

Yes, machined locally and hand-assembled at our workshop in Alexandria, Scotland.